| Appropriate level of coaching experience |
Breadth of tools, techniques, models |
| Relevant business/industry experience |
Understanding of boundaries and approach to referral |
| References |
Relevant qualifications and training |
| Background of the coach |
Professional indemnity insurance |
| The coach participates in supervision (a formal, independent process of reflection and review) |
Membership of professional bodies - members adhere to codes of conduct and ethics with associated complaints procedures |
| Self-awareness and self-knowledge |
Ability to design an effective coaching process |
| Clear and effective communication skills |
Ability to assist goal development |
| Relationship-building skills |
Ability to motivate |
| Flexibility of approach |
Ability to encourage new perspectives |
| Listening and questioning skills |
Ability to identify significant patterns of thinking and behaving |
| Ability to challenge and give feedback |
Ability to establish trust and respect |
| Ability to promote action |
Ability to build resilience |
JARVIS, J (2004) Coaching and buying coaching services, a guide. London, CIPD